FAQ

Where is the store based?

Spain


Do you ship internationally?

Of course! I don't ship to Cuba, Iran, Crimea, Syria or North Korea, sorry for the inconvenience. I ship internationally to all other countries.


How long will it take to receive my order?

It takes about 2-7 business days to create the products,  Then you should add shipping, 5-20 business days . If you want express shipping contact me.


Why was my order shipped separately?

This is because some products are packaged and shipped separately from different locations and may have different delivery times.


Do you have expedited shipping available?

I'm able to provide expedited shipping options. For more information about expedited shipping please contact me.


What is this store's return and exchange policy?

IMPORTANT:

I do not refund orders for buyer’s remorse. To reduce the risk of sizing issues, I can provide accurate sizing charts on each product for customer reference.


Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product is received. For packages lost in transit, all claims must be submitted no more than 1 weeks after the estimated delivery date. 


Returning Damaged/Defective Items

In cases of damage or defect, I can quickly arrange replacement if you provide a photo of the damage or defect along with a clear description of the problem via email. In most cases, action can be taken as soon as I have this evidence from you.


What if something is wrong with my order?

If you have a problem with an order from this store, please contact me directly through the Contact page.